2. Information We Collect

2.1 Information You Provide Directly

When you contact us, submit an enquiry, or use our website forms, we may collect:

• Full name, email address, and phone number
• Company name, designation, and nature of business
• Type of service enquiry (Solar, IFM, Smart Metering, EPC, or Infrastructure)
• Location or site details relevant to your project enquiry
• Messages, feedback, or requirements you share with us
• Career application details including CV/resume, qualifications, and professional history

2.2 Information Collected Automatically

When you visit our website, certain data is collected automatically:

• IP address, browser type, and device information
• Pages visited, time spent, and navigation behaviour
• Referring URLs, search terms, and traffic source
• Session data collected via cookies and analytics tools

See our Cookie Policy for full details on tracking technologies used.

2.3 Information from Third Parties

• Referral details from business partners, industry directories, or government platforms
• Publicly available professional information relevant to a project or sales enquiry

3. How We Use Your Information

We use personal information for the following purposes:
To respond to project enquiries, site assessments, and service requests
To follow up as part of our sales and business development outreach
To send marketing communications about our services, case studies, or offers (with your consent)
To process career applications and communicate with candidates
To improve our website performance and user experience through analytics
To comply with applicable Indian laws, regulatory requirements, and government reporting obligations
To detect and prevent fraud, abuse, or security vulnerabilities
To follow up on your specific project enquiries and with your separate consent, to send marketing communications and conduct business development outreach for our other services

4. Legal Basis for Processing

We process personal data under the following legal bases, consistent with applicable Indian data protection law, including the Digital Personal Data Protection Act, 2023

• Consent: for marketing communications, newsletters, and optional data collection – withdrawable at any time
• Legitimate interests: to operate our business, respond to project enquiries, and improve our services
• Legal compliance: to fulfil obligations under applicable Indian laws and government regulations

5. Data Sharing and Disclosure

We do not sell or rent your personal data. We may share your information only in the following circumstances:

• Service providers: trusted vendors assisting with website hosting, email delivery, CRM, or analytics – bound by confidentiality obligations
• Business partners: only where necessary to progress your specific enquiry or project requirement, and with your awareness
• Legal authorities: where required by applicable law, court order, or government/regulatory directive
• Business transfer: in the event of a merger, acquisition, or restructuring, where data may transfer to a successor entity

6. Data Retention

• Enquiry and contact data: retained for up to 24 months from the date of submission for follow-up and project tracking purposes
• Career application data: retained for up to 12 months after the conclusion of the recruitment process
• Marketing consent records: retained until consent is withdrawn
• Analytics and website data: per the retention settings of third-party tools (see Cookie Policy)

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. These measures include SSL encryption on our website, restricted internal access to personal data, and regular security reviews.

While we are committed to protecting your data, no method of internet transmission is entirely secure. We cannot guarantee absolute security but adhere to industry-standard practices.

8. Your Rights

Subject to applicable Indian law, you have the following rights regarding your personal data:

• Access: request a copy of the personal information we hold about you
• Correction: request correction of inaccurate or incomplete data
• Deletion: request erasure of your data where no legal obligation requires retention
• Objection: object to processing for direct marketing or legitimate interest purposes
• Withdrawal of consent: withdraw previously given consent for marketing at any time

To exercise any of these rights, please contact us via the details in Section 12.

We will respond to your request within a reasonable timeframe, and in any case within the period stipulated under applicable law (e.g., within 30 days as may be required). We may need to verify your identity before processing your request.

9. Third-Party Links

Our website may contain links to external websites including government portals, partner platforms, or industry resources. We are not responsible for their privacy practices and encourage you to review their policies independently.

10. Children’s Privacy

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware that such data has been submitted, we will take immediate steps to delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable regulations. Updates will be published on our website with a revised effective date. We encourage you to review this Policy periodically.

12. Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or your personal data:

• Company: Innovel Energy Services Pvt. Ltd.
• Corporate Office: Module 6-E, 6th Floor, Bengal Eco Intelligent Park, EM Block, Saltlake, Sector V, Near Times House, Kolkata – 700091
• Registered Office: 3/1, B D Road, Thakurpukur, Kolkata – 700008, India
• Phone: (033) 4802-6384
• Website: www.innovelenergy.com