Hardware Executive

Job Summary:

We are looking for an experienced Hardware Executive to manage the organization’s complete IT hardware infrastructure. The ideal candidate should have hands-on experience in hardware troubleshooting, end-user support, IT asset management, procurement planning, vendor coordination, inventory control, and budget management. The role requires ensuring maximum uptime of IT infrastructure while maintaining compliance, cost efficiency, and excellent user support.

IT Infrastructure Management

• Manage and maintain the organization’s complete IT hardware infrastructure, including desktops, laptops, printers, scanners, biometric devices, networking peripherals, and other IT assets.
• Ensure optimal performance, availability, and security of all hardware devices.
• Coordinate installation, configuration, upgrades, and replacement of IT equipment.

Technical Support & Troubleshooting

• Provide first and second-level technical support to employees.
• Diagnose and resolve hardware, operating system, printer, peripheral, and connectivity issues.
• Ensure timely closure of IT support tickets within defined SLAs.
• Support software installation, system configuration, and user account setup.

IT Procurement & Planning

• Plan IT hardware procurement based on business requirements and future expansion.
• Prepare technical specifications and obtain quotations from vendors.
• Evaluate hardware options considering performance, lifecycle, and cost.
• Support annual IT procurement planning and forecasting.

Vendor Management

• Coordinate with hardware vendors, OEMs, and service providers.
• Manage Annual Maintenance Contracts (AMCs) and warranty claims.
• Track vendor performance and ensure timely service delivery.
• Negotiate pricing, service levels, and delivery timelines.

Asset & Inventory Management

• Maintain accurate records of IT assets throughout their lifecycle.
• Track asset allocation, movement, repair, and disposal.
• Conduct periodic physical verification and stock audits.
• Maintain inventory of spare parts and consumables to minimize downtime.

Budget & Cost Control

• Assist in preparing and managing the annual IT hardware budget.
• Monitor procurement costs and optimize hardware expenditure.
• Ensure cost-effective utilization of IT resources without compromising quality.

Documentation & Compliance

• Maintain documentation for IT assets, licenses, warranties, purchase records, and service history.
• Ensure compliance with company IT policies and audit requirements.
• Generate periodic reports on asset utilization, inventory, procurement, and support metrics.

Required Skills

• Strong knowledge of computer hardware, laptops, desktops, printers, and peripherals.
• Good understanding of Windows OS installation, configuration, and troubleshooting.
• Basic knowledge of networking concepts (LAN, Wi-Fi, TCP/IP, switches, routers).
• Experience with IT asset management and inventory control.
• Understanding of procurement processes and vendor management.
• Ability to prepare budgets and analyze IT hardware costs.
• Excellent troubleshooting and problem-solving skills.
• Strong communication and user support abilities.
• Good documentation and reporting skills.

Preferred Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Electronics, or a related field.
• Hardware certifications such as CompTIA A+, Microsoft, or equivalent will be an added advantage.

Key Competencies

• Technical Troubleshooting
• IT Infrastructure Management
• IT Asset Lifecycle Management
• Procurement Planning
• Vendor Management
• Inventory & Stock Control
• Budget Management
• Customer/User Support
• Documentation & Compliance
• Time Management
• Analytical Thinking
• Problem Solving

Key Performance Indicators (KPIs)

• Hardware uptime and system availability.
• Average IT support ticket resolution time.
• User satisfaction with IT support.
• Accuracy of IT asset and inventory records.
• Procurement turnaround time.
• Budget adherence and cost optimization.
• Vendor SLA compliance.
• Zero critical audit observations related to IT assets.

This JD is suitable for a mid-level Hardware Executive responsible for end-to-end IT hardware operations, procurement, and infrastructure management in a growing organization.